Returns & Exchanges

****Please email us at if you would like a return or exchange.

We accept returns within 10 days. If 10 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

We won’t accept any returns that have been worn, scented, altered, washed, or damaged due to incorrect wash care or use. 

Hijabs are non-returnable, due to hygienic reasons.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

Please send us an email notifying us that you would like to return your item/items, so we can then process your return/refund.

To return your product, you should mail your product to: 

Western Modesty

PO Box 3244
West New York, NJ 07093 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Please know if you purchase a sale item, and would like to make an exchange, there is a possibility another size may not be in stock or may not be available again.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Western Modesty

PO Box 3244
West New York, NJ 07093 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Note: Western Modesty is not responsible for any lost or stolen packages when returning or exchanging an item. If you are experiencing any issues with your package contact your shipping provider.